Refund policy

All sales are final on large casegoods, upholstery, custom ordered items, dining tables, dining chairs, and bedding. 

To be eligible for a return for smaller items your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns accepted of small items will have a seven (7) day from the day of purchase. There will be a 20% restocking fee on ALL returned items. 

To start a return, you can contact us at info@patinainteriordesign.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@patinainteriordesign.com.

Damages and issues
Please inspect your order upon reception and contact us immediately within 24  hours if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at info@patinainteriordesign.com.